This clause sets out the only circumstances in which we will accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty. For this purpose, the customer needs to notify us within 24 hours from the receipt of the goods.
If your goods are faulty when they are delivered you may return the faulty goods to us. If you return the goods to us we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery.
In order to return faulty goods you must contact us within 24 hours of receipt of goods at firstname.lastname@example.org to inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process.
If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.
If we provide a refund we will pay it to the account you used to purchase the goods. Subject to outfit being unused and unworn with all the tags intact as at the time of receiving the outfit. The refund for any items will at our sole discretion and will be subject to approval of our inspection team.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.